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Privacy policy

Privacy notices

Information for individuals connected with our business customers (B2B), suppliers, business partners, stakeholders and/or investors.

What does this Privacy Notice cover?

This Privacy Notice provides information regarding the personal data which are processed by a company or companies within the Shell group of companies (‘Shell’ or ‘we’) in relation to (i) individuals who work for, or on behalf of, or who are shareholders of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business partners, including within non Shell-operated joint ventures, as well as investors and shareholders (‘Business Partners’).

For individuals who require access to a Shell site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Shell and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice – Shell Group Employee, Contractor and Dependents’ at https://www.shell.co.uk/privacy/ex-employee-notice.html.

For individual retail customers, members of Shell loyalty programs, visitors of Shell websites or users of Shell applications, please refer to the Privacy Notice – Motorists at https://www.shell.co.uk/privacy/b2c-notice.html.

For individuals who apply to work for Shell, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice – Shell Group Recruitment at https://www.shell.co.uk/privacy/job-applicant-notice.html.

Bespoke notices and supplementary privacy statements may contain further information about how Shell is processing your personal data. In those instances, such privacy notices will be communicated to you separately. These privacy notices may vary among the countries in which we operate to reflect local practices and applicable law requirements.

This Privacy Notice explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

Special Notice – if you are under 13 years old. Processing children’s personal data

Except in those cases where Shell organizes educational events specifically designed for children, we do not intentionally collect personal data of individuals under 13 years old. If you are under 13 years old please do not send us your personal data for example, your name, address and email address. If you wish to contact Shell in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.

What personal data do we process about you? Collection of information

We process personal data from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Partners in the following categories:

Private contact information (such as name, postal or e-mail address, and phone number) only if necessary; or
Business contact and other information (such as job title, department, name of organization and your dealings with Shell on behalf of yourself or the relevant Business Customer, Supplier, Business Partner).
Screening

In addition, in order to comply with legal and regulatory obligations, to protect Shell’s assets and employees/contractors and specifically to ensure that Shell can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Cutomers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.

The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.

Who is responsible for any personal data collected?

Shell International B.V., registered number 27155369 whose registered offices are both at Carel van Bylandtlaan 30, 2596 HR The Hague, Netherlands or one or more of the companies within the Shell group of companies, either solely or jointly with its affiliates within the Shell group of companies.

For what purposes do we process your personal data?

We process personal data covered by this Privacy Notice for the following purposes:

Business execution – including providing, researching, developing and improving products or services; concluding and executing agreements with Business Customers, Suppliers and Business Partners; recording and settling services, products and materials to and from a Shell company; managing relationships and marketing such as maintaining and promoting contact with existing and prospective customers, account management, customer service, and development, execution and analysis of market surveys and marketing strategies;
Organisation and management of the business – including financial management, asset management, mergers, demergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations;
Health, safety and security – including protection of an individual’s life or health, occupational health and safety, protection of Shell companies and staff, authentication of individual status and access rights; or
Legal and/or regulatory compliance – including compliance with legal or regulatory requirements.
or for a secondary purpose where it is closely related, such as:

storing, deleting or anonymising personal data;
fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or
statistical, historical or scientific research.
Communication and marketing

You may receive offers on behalf of the relevant Business Customer, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.

Why do we process your personal data?

The personal data covered by this Privacy Notice are only processed:

in order to take steps at the request of an individual prior to entering into a contract;
where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to;
where it is necessary for the purposes of the legitimate interests pursued by the relevant Shell company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s; or
(only if legally required) with the explicit consent of the individual.
In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who will we share your personal data with?

The personal data covered by this Privacy Notice are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Other companies within the Shell group of companies;
Authorized third party agents, service providers, external auditors and/or subcontractors of Shell; or
A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to or as permitted by applicable local law.
Interacting with Shell through social media

If you choose to interact with Shell through social media on a Shell administered social media page (‘Shell Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in Shell) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Shell. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. Shell does not track your activity across the different social media sites that you use. If you send a message to Shell via any messanger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact Shell if you wish to make a request that you are unable to action yourself and which relates to a Shell Social Media Page – see the section below ‘Your rights in relation to your personal data’.

Additionally and to the extent Shell is jointly responsible with a social media platform of a Shell Social Media Page, Shell will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Shell Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.

Transfers of your personal data to other countries

Where your personal data have been transferred to companies within the Shell group and/or to authorized third parties located outside of your country (including outside of the European Economic Area) we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and for Shell companies in the EU, European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements. You can find a copy of Shell Binding Corporate Rules at https://www.shell.co.uk/privacy.html or by contacting privacy-office-SI@shell.com.

What are the consequences of not providing your personal data?

Personal data gathered by Shell for these processes either directly or indirectly are required in order to:

Fulfil legal requirements and/or which is required for entering into a contract with a counter-party and continuing to contract with that counter-party; or
Maintain contact with Business Customers, Suppliers and Business Partners.
Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.

What are the consequences of not providing your personal data?

Personal data gathered by Shell for these processes either directly or indirectly are required in order to:

Fulfil legal requirements and/or which is required for entering into a contract with a counter-party and continuing to contract with that counter-party; or
Maintain contact with Business Customers, Suppliers and Business Partners.
Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.

How long do we hold your personal data for?

With some exceptions which are explained in supplementary privacy statements, any personal data that are required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Partners or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.

In all other cases for the purposes set out above, including personal data gathered as part of any unsuccessful bids to/by Shell or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal data are held for no longer than 15 years after it was first gathered.

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

Your rights in relation to your personal data

We aim to keep our information as accurate as possible. You can request:

access to your personal data;
correction or deletion of the personal data (but only where they are no longer required for a legitimate business purpose);
that you no longer receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Partner;
that the processing of your personal data is restricted; and/or
that you receive personal data that you have provided to Shell, in a structured, digital form to be transmitted to another party, if this is technically feasible.
To make any of these requests, please contact privacy-office-SI@shell.com.

Who can you contact if you have a query, concern or complaint about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data please can contact Privacy-Office-SI@shell.com.

You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands – Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.

If you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint to your local data protection authority The Information Commissioner’s Office (ICO) whose address is Wycliffe House, Water Ln, Wilmslow SK9 5AF, Great Britain or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.

Cookies and similar technologies

Shell may use cookies and similar technologies that aim to collect and store information when you visit a Shell website. This is to enable Shell to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the Shell cookies preference tool on Shell websites – for more information, please refer to the Shell Cookie Policy at https://www.shell.co.uk/cookie-policy.html

Changes to this Privacy Notice

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in August 2019.

Disclaimer

Shell companies have their own separate identities but in this web site we may sometimes use “Shell”, “Group, “we” or “us” when we refer to Shell companies in general or where no useful purpose is served by identifying any particular Shell company.
This web site may include links to external web sites. When you follow such links the external web site may appear as a full screen (in which case you will need to use the back button on your browser to return to this web site) or in some cases it may appear within the frame of this web site (in which case you will be able to return to this web site by using the navigation buttons within the frame). Where an external web site appears within the frame of this web site, this is purely for ease of navigation back to this web site and does not indicate any responsibility on our part for the external web site concerned, even if it is a web site owned and operated by another Shell company. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Shell International Limited is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).
All information or advice provided as part of this web site is intended to be general in nature and you should not rely on it in connection with the making of any decision. Shell International Limited tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Shell International Limited is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action.
Shell reserves the right to monitor any information transmitted or received through any Forum provided. Shell, at its sole discretion and without prior notice, may at any time review, remove or otherwise block any material posted.
Should any part of this site offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell. Shell accepts no responsibility or liability for anything posted on the forum by any user of the forum and you must not use the forum to post, upload, or otherwise transmit information or pictures that are defamatory, a breach of privacy or otherwise unlawful.

Terms and Conditions

This web site contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Shell International Limited or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.
This web site also contains trade marks, including the mark “Shell” and the Shell emblem. All trade marks included on this web site belong to Shell International Limited or have been licensed to it by the owner(s) of those trade marks for use on this web site.
The country flags in this web site are owned by Gang of Coconuts and are licensed to Shell under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
You may

access any part of the web site;
print off one copy of any or all of the pages for your own personal reference.
You may not

copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under “You may”. These restrictions apply in relation to all or part of the material on the web site;
remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site;
without our express written consent.

Changes to Terms and Conditions

Shell International Limited may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Changes to/Operation of Web Site

Shell International Limited may change the format and content of this web site at any time.
Shell International Limited may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason.
Shell International reserves the right to terminate access to this web site at any time and without notice.

Data Protection

Personal details provided to Shell International Limited or other Shell companies through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.

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